Originally Posted by
emcampbe
nothing new, this debate and confusion has been going on as long as Nexus has existed.
basically, US will tell you it can be updated online. Canadians will say you need to do it in person.
my interpretation, and I think there’s been speculation on here about it, is that updating online will update the US system, since the site is indeed US, but privacy laws may impede sharing it with Canada. Or there is some incompatibility so the Canadians don’t get the updates.
Either way, I’m in the better safe than sorry camp, and I will update online as soon as I get a new passport, then go into a Nexus office as soon as I’m near one to update it in person there. Whether or not I could get by without the latter step, to me is irrelevant - because either way, for sure I don’t have to worry about it - and costs me maybe 10 minutes of my life to do it.
Last passport I presented to CBSA at a NEXUS enrollment centre was in 2016 which expired in 2017. Since 2017 I've used NEXUS Air/Land more than two dozen times without issues with just updating online (updated once with a 1-year US limited validity passport followed by a second update involving a 10-year regular US passport.).
Counterpoint speculation is that while CBSA officer at NEXUS interview centre is probably correct in that the interview centre don’t get the update…
the enrollment centre does not need the updated information; only the primarily/secondary inspection does and speculating they use different system/level of access. For example; as per CBSA documentation, secondary has access to criminal databases while primary does not.
So I would say all that has to be done is to follow the published CBSA online guidance to update expired passport online (eg no change in citizenship).