Originally Posted by LCY8737

Before we all bash BA, we should keep in mind that most of the complaints on this threat are actually related to things that are under airport control.

It should be a national disgrace that Heathrow is world leading in terms of passenger fees (and constantly asks for more), yet then manages to fail delivering a product that is remotely world leading. I see the challenges that come with operating at 95+% capacity, but while nothing can be done in terms of weather, spare capacity could be built into staffing levels. If a company operates a monopoly, it needs tough regulation from competition authorities - that seems not to be a thing in the UK.