Originally Posted by
emcampbe
nothing new, this debate and confusion has been going on as long as Nexus has existed.
basically, US will tell you it can be updated online. Canadians will say you need to do it in person.
my interpretation, and I think there’s been speculation on here about it, is that updating online will update the US system, since the site is indeed US, but privacy laws may impede sharing it with Canada. Or there is some incompatibility so the Canadians don’t get the updates.
Either way, I’m in the better safe than sorry camp, and I will update online as soon as I get a new passport, then go into a Nexus office as soon as I’m near one to update it in person there. Whether or not I could get by without the latter step, to me is irrelevant - because either way, for sure I don’t have to worry about it - and costs me maybe 10 minutes of my life to do it.
Maybe it was more ambiguous from the Canadian side before, but the CBSA website at least now clearly states that an update on the TTP sufficient for CBSA.
Update your residential address and passport information
You do not have to go to an enrolment centre to update this information with the CBSA, unless it might affect your eligibility for NEXUS membership.
If these updates will not affect your eligibility, change your residential address and passport information on file using the Trusted Traveler Programs (TTP) System operated by U.S. Customs Border Protection.
https://www.cbsa-asfc.gc.ca/services...ajour-eng.html
Also on a side note I wonder what updates one can give that may affect eligibility for an existing member. Perhaps an existing Canadian citizen member becoming a US permanent resident or a U.S. LPR becoming a Canadian visa holder, but those are perhaps more ‘changes in information’ vs things that might affect eligibility.