Originally Posted by
CPH-Flyer
Well, that's an absolute and utter nonsense reply from that agent. Which call centre were you contacting? Not the Japan one I hope, they are usually very meticulous on the rules....
I called the JAL customer service line from Canada. The agent put me on hold, then came back with her answer. It did not sound right, so I could have done a HUCA, but decided to post on the Alaska forum to get advice from the experts here.