Originally Posted by
CPH-Flyer
Well, that's an absolute and utter nonsense reply from that agent. Which call centre were you contacting? Not the Japan one I hope, they are usually very meticulous on the rules....
In December 2022, when trying to call JL about my trip, somehow I got transferred to the JL office in Hong Kong when I selected English. Somehow I missed the cutoff time for the US office. Not sure how one can get the Japanese office. Even if I did, will there be someone that can speak English?