I originally booked roundtrip flights to Tokyo from Seattle directly with Westjet. Due to a schedule change this itinerary became impossible and West Jet rebooked me on JAL flight 17 code shared at West Jet flight 5307. Since this rebooking I have been unable to pull up the flight on the JAL website despite getting a JAL Confirmation Code. I was hoping to get on their site to select seats as I am going to be traveling with a Baby and was hoping to select a bassinet seat. I initially gave West Jet a call and they predictably told me that because it was operated by JAL that JAL would need to be the one to help with the Seat/Bassinet request.

So I called JAL and they told me while they can see the reservation they cannot access it for Seat Selection or Special Requests because there system won't let them access a codeshare reservation because it does not recognize WS5307 because it is a code share. They told me to call back West Jet and ask them to put a comment on the reservation and hopefully at check-in they can accommodate the request. As there are not that mean seats that have bassinets, I was hoping to get this request in early. Is this a hang up and call again situation because the JAL rep should have been able to assist, or is this something they legitimately cant help me with.

I had to wait an hour on hold to speak with someone so before hanging up and calling again I was curious if anyone has ad any similar issues.