That really sucks and is so disgusting...Here is response of the wonderful person at the Etihad Airways customer service desk in Abu Dhabi who responded back to the Etihad team noting that my refund had been submitted and approved HOWEVER no one on the team responsible for processing the request even responded...

on Wed, Nov 23, 2022 at 12:45 AM <name redacted by moderator> wrote:

Dear All,

Guest has been charged for PCC Override because of the CCNV edit and was unable to present the original or copy of the CC used purchasing the ticket. Kindly do the necessary to refund the amount charged from guest CC account.

Regards,

<name redacted by moderator>

Reservation and Ticketing Agent, Hub and Midfield Operations

Etihad Airport Services – (Ground)

PO Box 35566, Abu Dhabi

United Arab Emirates

M: +971 50 4444135



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