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Thread: Booking Flights, Rooms, Cars, Cruises, Activities through Chase/cxLoyalty portal.
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Old Mar 7, 2023 | 3:01 pm
  #290  
mia
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Originally Posted by PNWCatLady
....I have spoken to Chase travel, the Dispute department and Customer Service.
1. Have you filed a WRITTEN dispute as required by regulation?

2. If that does not work you can file CFPB complaint https://www.consumerfinance.gov/complaint/ The CFPB does not "investigate" individual cases, but it brings the problem to the attention of a different set of people at Chase, and makes them aware of how their travel agency is conducting business.
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