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Thread: Where does my call to Lufthansa/Miles & More go to? [Merged GlobalTeleSales/intouch]
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Old Mar 7, 2023 | 4:21 am
  #72  
sannmann
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Originally Posted by oliver2002
No, intouch only operates the call centers. The 'feedback management' was handled by Bosch Service Solutions For the cancellation/refund/EU261 cases they use yet another service provider, I think it is arvato or TCS in India.
My recent EC261 complaint was handled by at least two agents at the Cape Town office. Took forever to process.

From reviewing their website, Lufthansa inTouch appears to have offices in Berlin (HQ), Cape Town, Manila, and Petersborough, Ontario.

Lufthansa inTouch is owned by Lufthansa Global Tele Sales GmbH.
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