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Thread: Where does my call to Lufthansa/Miles & More go to? [Merged GlobalTeleSales/intouch]
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Old Mar 7, 2023 | 2:29 am
  #71  
oliver2002
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Originally Posted by sannmann
Is Lufthansa InTouch the arm of the Lufthansa Group that’s been so slow in providing customer service responses?
No, intouch only operates the call centers. The 'feedback management' was handled by Bosch Service Solutions For the cancellation/refund/EU261 cases they use yet another service provider, I think it is arvato or TCS in India.
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