FlyerTalk Forums - View Single Post - Booking Flights, Rooms, Cars, Cruises, Activities through Chase/cxLoyalty portal.
Old Mar 6, 2023 | 8:04 pm
  #288  
notquiteaff
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Originally Posted by digital_pro
Thanks! Problem apparently is that it is booked through Chase, not United or Turkish. So United isn't involved (I tried to book the trip with them, but they don't seem to want to book Turkish Air trips), and Turkish says they can't find the reservation because it wasn't made through their online site.
Chase isn’t an airline; your ticket is issued by an airline. Chase is your travel agent. Call them and ask them for the eticket number and the record locator(s). Make sure you ask what airline system the record locator is for.

(I have never booked a ticket through Chase, but every other OTA ticket I have booked has had the airline record locator and usually also the ticket number).

Originally Posted by philemer
Call Chase Travel...you're spinning your wheels.
​​​​​​​Indeed.
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