Originally Posted by
Hardly Working
Hey I ran into this same issue when we booked a trip on Turkish airlines via United airlines using points. Essentially I got the confirmation email from United then I figured I could go to Turkish airlines website to manage the trip to do things like do seat selection and check in. However as you mentioned it was asking to provide an e-ticket number (if I recall correctly it was saying that the number should begin with 9) which I did not see on the itinerary sent to me from United.
I called United first but they wasn't sure how to get that e-ticker number and suggested that I called Turkish airlines directly. Then I called Turkish and they pretty much told me that I have to work with United so I gave up on it at the time.
If it was a United award ticket, it should have started with 016. If it had been a Turkish-issued ticket, it would have started with 235. United’s website and the email confirmations should have shown the ticket number and two or more record locators, one for United’s computers and one for Turkish’s computers. You’d either use the eticket number or the Turkish record locator on the Turkish website,
In general, if you can’t find the information you need, the issuing airline should be able to provide it. Easiest is often via Twitter DM.