This is my second year as Diamond Select member, i have never enjoyed any benefit with my status. No gift, no welcome drink, I have to beg for an early checkin to accommodate my 3 y.o who still needs to take a nap after lunch. So far, I have never got any room upgrade.

I have to stay at the BOA Hotel BW Signature in Lille in May, i am not expecting anything special.

I wrote an email to prepare my stay, asking about an upgrade. I have been told the usual... "it's a very busy period, we'll see what we can do upon checkin"


This is probably the worst loyalty program ever...