FlyerTalk Forums - View Single Post - Marriott Bonvoy hotel staff forced entry to guest room while someone is in it?
Old Mar 6, 2023, 3:48 am
  #22  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,111
Originally Posted by ean2015
A bit of opinion and input is needed, today I just checked into one of the marriott hotel for a two night stay and while i was taking a nap, i heard my room door were being forced opened and entry by two of the staff.

I then was being woken up by the noise as they are trying to open the security latches so I opened up and they were shocked and did not expect there is guest already in the room.

The management admitted their mistaken and the worst part is, the two staff did not bother to rang the room bell to check whether someone else is checked in?

What would you do in this situation? This is a very serious security breaches for a Marriott property!
Dear ean2015,

We are sorry to learn about it. May we know if the hotel management has followed up with you?

You can send a private message to us with your stay details and contact information if we can be of any assistance.

Best regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]
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