Originally Posted by
Dave Noble
I doubt that the AA agent is correct given that QR doesn't use the piece sysren for rhat route, nor is 23Kg one of its weight limits
I would suggest contacting QR for a better chance of a correct answer
I used the Qatar Live Chat again:
Agent: Welcome to Qatar Airways. How can I help you?
Customer has joined the chat
Agent: Hello, this is Mohammad. Thank you for reaching out to us. How may I assist you today?
Can you please info me with my baggage allowance for Booking reference (PNR) - ABC123 and DEF456
Agent: Please give me a few moments. Let me retrieve your booking details.
Thanks
Agent: There is no baggage allowance in these tickets. Nothing is mentioned. Please contact American Airlines for the rectification of your tickets.
Looks like international award tickets not coming with baggage allowance is becoming more common. Before I thought it was just DL award tickets on Garuda that don't include baggage allowance.
At least Qatar allows carryon baggage totalling 10Kg, so it might be just enough for my weeklong trip in Europe.