Originally Posted by
ernestnywang
In the past, the Tsuen Wan call centre contracted to PCCW staff handled MPO/AM calls and the GCC (Guangzhou Call Centre) handled CX revenue reservation calls. I'm not sure how different calls are assigned these days.
Now they set up a new call centre in Guangzhou and got inexperienced staff who are not familiar with bookings and not aware of account securities. They are unable to handle complicated cases. If you are DM and waited for over 5 mins, simply hang up and call again. There are problems with the queue system.