FlyerTalk Forums - View Single Post - Marriott Bonvoy hotel staff forced entry to guest room while someone is in it?
Old Mar 5, 2023 | 4:27 pm
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Originally Posted by notquiteaff
Presumably it's 99% unlikely that there is no one in the room if the security latch is engaged. So presumably it was obvious to the staff entering the room that they were entering an occupied room. And yet...
Staff make mistakes and guests at times do stupid things.

I've seen this one a few times over the years. Housekeeping after they're done, will sometimes mistakenly leave the connecting doors open or unlocked between two connecting rooms. Guest #1 checks in to room A and for whatever reason, decides to move to room B while saying nothing yet, the latch and deadbolt in room A are left engaged.

This sets up one of two scenarios where security/maintenance/the GM/the police may need to access the room in a non-traditional manor. 1. The desk thinks room B is vacant ready and the guest they properly check in to room B will likely be locked out with the deadbolt and security latch engaged in a supposedly unoccupied vacant ready room. 2. Assuming the room switch isn't figured out, the next day, housekeeping can't get into room A to check if it's vacant or if the guest has left because the deadbolt and latch are still engaged which still makes room B actually vacant dirty even though the hotel will think the room is actually vacant ready.

Presume/assume nothing because mix-ups and/or odd situations do happen.
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