FlyerTalk Forums - View Single Post - Marriott Bonvoy hotel staff forced entry to guest room while someone is in it?
Old Mar 5, 2023 | 12:21 pm
  #10  
Rl00605
 
Join Date: Mar 2023
Location: Toronto
Posts: 37
Originally Posted by ean2015
A bit of opinion and input is needed, today I just checked into one of the marriott hotel for a two night stay and while i was taking a nap, i heard my room door were being forced opened and entry by two of the staff.

I then was being woken up by the noise as they are trying to open the security latches so I opened up and they were shocked and did not expect there is guest already in the room.

The management admitted their mistaken and the worst part is, the two staff did not bother to rang the room bell to check whether someone else is checked in?

What would you do in this situation? This is a very serious security breaches for a Marriott property!
what did management say about this incidient? If you are not satisifed, i would call Marriott Customer service for a resolution.
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