Originally Posted by
goodeats21
At a lot of properties, once a room is reported as "cleaned and ready for assignment", a housekeeping supervisor / manager or someone stops into the room to check and ensure the room is ready, all the required service is done, etc.
All properties have some type of a two step process. Step one is where the housekeeper finishes cleaning the room and then the room is put in to a vacant pickup or vacant clean status. Then the manager/supervisor/rooms inspector will inspect the room and release it to vacant ready status which is normally when the room will be assigned by a desk agent.
To save time, some properties do a version where after the housekeeper finishes a room, they will leave the room door propped open or on the latch so that the inspecting person knows that room needs to be checked.
Originally Posted by
wm47
I have sought and received compensation in points in a couple of similar situations, though I have to say I've never had hotel personnel actually try to physically remove or damage the closing latch. I don't know that it's necessarily a security breach if hotel personnel are doing this under the impression that the room is somehow unoccupied, but it's a lack of common sense and courtesy that impacted your stay
Originally Posted by
clarkef
Perhaps I'm missing something. If the hotel staff had to force their way through the security latches, that should suggest to them that the room might be occupied. Also, why would the hotel send two staff members unless they already knew that the security latches were in place. Accordingly, I would have expected them to first call, then knock.
FWIW, all locks or deadbolts can be overridden by the reader on the door very easily and once the door is open a crack, the hotel will have a small thin picking device which will allow the security latch to be taken off very easily. The whole process if done right takes less than 20-30 seconds. No damage or forcing in the process. There are reasons for this to occur but it should be a last resort situation after multiple lines of contact have been initiated to the potential occupant of the room.