Originally Posted by mpoflyer

On a side note, I can hardly remember, but do you guys know if CX used to have a call center in China for Cantonese-speaking customers? Recently when I called 27473333 and picked Cantonese, around a 50%-60% chance I could tell that the agent is not a local HK-er based on the vocabulary they use and the way they speak. And they admitted that they are not from the HK Call Centre. I guess they are either from Guangzhou or Macau, and this might explain why they cannot help you with your English requests... If that's a new call center, good job, CX, on cost-cutting;( Sorry to say, agents from this center always make mistakes (e.g. removing some of the wanted flights when changing my itinerary, quoting the wrong fare price, not conducting thorough security checks, etc.)...