Originally Posted by
ean2015
What would you do in this situation? This is a very serious security breaches for a Marriott property!
I have sought and received compensation in points in a couple of similar situations, though I have to say I've never had hotel personnel actually try to physically remove or damage the closing latch. I don't know that it's necessarily a security breach if hotel personnel are doing this under the impression that the room is somehow unoccupied, but it's a lack of common sense and courtesy that impacted your stay