Originally Posted by
A CT Yankee
How's that for customer appreciation?
Retention offers are not an additional reward for past spending or "appreciation". They are a cold calculation of the minimum offer that will retain the customer. After 35 years the algorithm forecasts that you are unlikely to cancel. Why not open a Barclays AAdvantage card and close the Citi account?
https://www.flyertalk.com/forum/cred...onal-card.html