Originally Posted by The Road Goes On Forever

A few brief notes to what you posted above:

There is no longer a must on point one. The current verbiage references that a Hilton family property should be used when possible but it also mentions that should a relocation situation occur, check first with hotels you have a favorable negotiated rate with.. This point has always been irrelevant. One of the franchisee owners of the HWS I worked at had an LSOP 10+ years ago to disregard this point and relocate guests to a different property (a non-Hilton) they owned 15 miles away even though doing that bypassed multiple other Hilton brands along the way.

The online form and the Guest Assistance point are one and the same. This needs to be done within one hour of the relocation occurring but ideally in advance of the relocation, if possible.

There is no requirement for the GM to write to the guest. Any form of contact with suffice and it can be done by anyone on staff from the GM to the desk agent that started last week.

The HIS I'm at now has an LSOP in place from the management company that if a Diamond walk occurs and the member actually demands the $200, the cash will not be paid (we have it - in reality every property does as there are brand standards for house bank/drawer sizes) and to confirm the guest's mailing address so that a check can be sent within 30 days.