Originally Posted by
ean2015
A bit of opinion and input is needed, today I just checked into one of the marriott hotel for a two night stay and while i was taking a nap, i heard my room door were being forced opened and entry by two of the staff.
I then was being woken up by the noise as they are trying to open the security latches so I opened up and they were shocked and did not expect there is guest already in the room.
The management admitted their mistaken and the worst part is, the two staff did not bother to rang the room bell to check whether someone else is checked in?
What would you do in this situation? This is a very serious security breaches for a Marriott property!
While I am sure it was a bit startling to you at the time, I think it is a stretch to call it a serious security breach. Staff enter hotel rooms all the time. If your room was on a list as being unoccupied, they probably don't "ring the bell" or knock or anything as they do this A LOT through the day. Though if they encounter the security chain / latch, I would think they would then realize it was occupied and knock, etc.
That is actually the reason I use the chain / latch whenever I am in the room.
Did you by chance have an early check-in?
At a lot of properties, once a room is reported as "cleaned and ready for assignment", a housekeeping supervisor / manager or someone stops into the room to check and ensure the room is ready, all the required service is done, etc.
If management apologized and seemed sincere, not sure there is anything else I would be looking for.