While I'm waiting on resolution of my remaining 4 unusable cards, I have a couple questions:

(1) Anyone with experience getting gift cards online? Are they safer? Have they ever been compromised? I imagine they would be safer since a thief would need to steal your mail from the mailman.

(2) The website of the California Attorney General advises that we contact the Consumer Financial Protection Bureau instead. Should I contact both the AG and CFPB?

By the way, I just faxed my ID, receipt and copies of my card for the fourth time in two weeks. They kept saying my ID was not clear or was in "reversed image format", whatever that means. This time I enlarged my ID so that it filled the page. Maybe the fourth time's the charm but if they still give me the run-around, I'll go ahead and contact the AG and/or CFPB.