Originally Posted by daslax

My most recent experience with having to get a ticket reissued with DL ... was a 3 hour adventure that is comical in its incompetence.

I was flying LAX-HNL-OGG on a F ticket I purchased using Amex points on Amex Travel. I noticed that LAX-OGG had Z space available, which is the class I booked, so I tried to do a same day change in the app, which wasn't possible. I then went to the desktop website, where it prompted me to the "Change Flights" page and it was available for $30 less than the price I paid. Well that's a no-brainer... selected the flight, got to the very last page to confirm the change and got an error message. Don't remember exactly what it said, but essentially that it could not process. But when I pulled up the reservation, the change had been made and I was confirmed on LAX-OGG and able to select seat assignments. I was not, however, able to check in. Uh-oh, I know what that means...

Call in to DL, who of course doesn't understand. ... What is so bad at DL that they can't easily fix problems like this?