It's funny you mention that

Because even if you gather enough evidence (like a coincidental viral YouTube video of the gate agent explaining a controllable cause of delay), and submit it to WS for a claim, after a back-and-forth they'll end with:

and they meant it. haven't gotten a response since

and unless you have the means to tackle this on legally, they've pretty much taped their ears shut but declared themselves the winner of this duel