Originally Posted by Adam1222

For anyone considering staying here, the ongoing rude treatment by the staff continued, even after Marriott confirmed I was entitled to an elite breakfast benefit, and the matter was eventually escalated to corporate.
The hotel posted this on Tripadvisor, which is incorrect:


After I spoke with corporate, I got this email from the property

Despite the impersonal, not particularly apologetic tone, this makes clear that the hotel is absolutely on notice that how they were treating elite guests was improper, and I encourage anyone who stays here despite the inhospitable staff to invoke this email and the elite benefit guarantee should you encounter hostile staff like I did.