Originally Posted by
corporate-wage-slave
The usual advice here is that it's best to call BAEC. If you send a webform in then when call BAEC may reasonably say "there's a backlog, you need to be patient", but if you call BAEC in the first instance then that argument doesn't stand. We get plenty of complaints about the webform not working, and relatively few from those who have called up (see the Alaska missing TP thread for examples of this).
I have called them and they stonewall me, saying they will not deal with it.
I've now had a reply from the team saying that none of my bookings were made through the portal. They were, and I entered my exec number. In fact, I even had a reply from them on the 29th November 2022 stating that 2 of the 5 bookings had tracked and would take 8 weeks to credit. They never credited, and now the team on email has stonewalled and the reply address is "unmonitored". No idea what to do - and we're talking about 8,000 points here. This is just a disgusting way to deal with executive club members. I am 100% moving flyer program - I have had it with BA. It's just appalling.