Originally Posted by
Nirvanayoung
I had the same feeling as soon as I heard it from the hotel, apparently they set the so-called strategy and tricks (different price on different bed types), what really let me down is how they use it to treat the guests, the hotel stated that they don't care whether I will escalate it to the customer service since they devoted time to review the T&Cs, what an attitude.
OP - I am sorry you experienced this. I usually vote with my wallet to penalize properties such as this, in addition to leaving them negative reviews online (which many covet - both good or bad).
Let me ask this: have you spoken to the GM? Forget the entry-level folks on chat or the first person who answers the phone;
I have had success escalating to the GM when the GSM or FOM is not playing ball, or not following the rules.
IME, GMs generally come through; and when they don’t, you know to write the property (and their other franchises) off
Unfortunately BONVOY CS doesn’t care on this issue; I would be interested to know the response if you escalate it within Marriott. Safe travels!