Originally Posted by
bmwe92fan
Would you post this in America? I mean come on - Japan has amazing baggage movement services -- but to guarantee arrival there are limits -- and let's e honest -- in America, let's say between JFK and EWR -- about 20 miles away -- there is NO way you'd ever expect this service -- so why the hate?
I find it interesting to see how expectations are met or thwarted when people visit (or plan to visit) other countries.
Japan is such a bright beacon of customer service and satisfaction and the monetary cost of these services seems so affordable.
Of course, once you look inside and start participating in Japanese society the realisation eventually dawns that the true cost comes with a different kind of price; consumers have to bear their own share of responsibilities* (whether they want to or not). Takes a while to sink in with many visitors, often it ignites into culture shock, but it’s all part of the challenging process of adapting our expectations to reality.
And if there is tool that can help with this process it’s the sharing of information right here on this forum.
ETA -
* MrLapLap calls it the “red tape element”