I’ve had several issues with GHA.

They didn’t redeem two stays. It took weeks to sort it out with their Support. I ended sending them everything, from the booking confirmation to the invoice and payment confirmation. My last ticket was escalated, as Tier 1 kept insisting on that I had booked through a third party, which I hadn’t.

I’ve spent the last year re-entering my address on my GHA profile, and it keeps reverting back to an address, I don’t know.

I don’t know if there’s something wrong with my account, and they don’t seem to know either.

Now I’m bracing myself for weeks of back and forth with their support to have my address changed.