Originally Posted by
CPH-Flyer
Hang on, AMEX is telling you that JAL is being difficult, that is not necessarily the same as JAL being difficult. Let's start with AMEX taking a month to notify you that the flight has been cancelled, and thus waiting a month to start the rebooking process. Not exactly enfusing confidence in the competence of AMEX.
I get the frustration of a cancelled flight, but looking at all the other cancellations of JL4/3 people have generally not been left high and dry. But admittedly as a passenger it is easier to have booked directly with the airline, to cut out the middle layer of the TA in the communications.
Maybe because those who were on the canceled JL4/3 have some kind of flexibility on the schedule which OP doesn’t? Of course, rebooking a month later than the other affected passengers doesn’t help either.