Originally Posted by
Sydneyberlin
Hang on- Amex travel is trying to help and frigging JAL is being difficult as hell even though they are the ones who cancelled my flight.
Will never touch them again, what crappy service- on a fully paid business class ticket and as a One World Emerald member. Even AA has sorted similar issues way more gracefully in the past so not happy with JAL at all.
Hang on, AMEX is telling you that JAL is being difficult, that is not necessarily the same as JAL being difficult. Let's start with AMEX taking a month to notify you that the flight has been cancelled, and thus waiting a month to start the rebooking process. Not exactly enfusing confidence in the competence of AMEX.
I get the frustration of a cancelled flight, but looking at all the other cancellations of JL4/3 people have generally not been left high and dry. But admittedly as a passenger it is easier to have booked directly with the airline, to cut out the middle layer of the TA in the communications.