Originally Posted by
jazzsax
Give me a break.
WJ didn't even offer to refund the flight costs or offer any credit. Simply --- get on the bus or wait days. You can't even put a price on the negative exposure this garnered them. Reputational damage to the extreme.
WJ simply can't recruit / retain enough crew because they are leaving en mass to the other airlines. They have tails. They simply don't have crew, or crew positioned properly which is 100% on them. You're telling me the couldn't find a suitable tail to do a quick return? 4 hours end to end with another fin that could have saved them a massive amount of mess. 100% a crewing issue even if they tell you otherwise. They know that won't fly with APPR so they call it unscheduled maintenance.
Someone needs to submit a complaint and force the proof on that.
The negative exposure will pass and the impact is minimal. No one is not going to fly WestJet because someone else had to ride a bus instead of taking a flight. The bus riders should receive a flight credit for the equivalent of the missed flight in compensation.
Staffing shortages are effecting all airlines and it's a bit much to expect an airline to staff beyond requirements for that one day in February in Calgary when the weather is bad and the plane has mechanical problems.