Originally Posted by
nrouxel
After many back and forth with customer service, my request was refused on the grounds that the price I found on Trip is a price with a "special discount" (which is not indicated anywhere in T&C), and my case has been closed
Although Accor's customer service refused my request for a guaranteed best price, the Pullman Brussels offered to apply this guarantee during our Checkout.
I'm very happy with this ending. the receptionist at the Pullman also did not understand why the claim had been denied by customer service.