Originally Posted by
Sydneyberlin
You're correct- it's JL 4 that got canceled and they've re-booked me into JL6 instead (was only told yesterday) which isn't connecting to the flight from Sydney.
Just spoke to another agent, she's looking into LATAM instead (I don't like that idea at all, the SYD-AKL-SCL is super unreliable from bad experience) or tries to get JAL to pay for an overnighter at Haneda the day after which cuts the time to our cruise out of MIA even tighter.
Amex have taken their time to notify you, JL4 was cancelled end January.
But if they only notified you yesterday, there are probably still solutions they have not tried. Search for options that would work for you, and be ready to talk to Amex. Options within reason that is, but be prepared.