Originally Posted by
merrickdb
(Bolding mine)
As a platinum member, the OP would very much be entitled to an upgrade to the best available room at the time of check in in the two instances you highlight (were you say the poster is not). .
Entitlement to "best available room" at the time of check-in is conditioned by the following sentence: "
Enhanced Room Upgrades are subject to availability and are identified by each Participating Property." There is no requirement that a hotel make every room "available" for purposes of the rule. The hotel is free to say it is not making King rooms available for enhanced room upgrades. If you are a lifetime Platinum as OP, I would be shocked to hear that he always was upgraded to the nicest room "available" at the hotel at check-in, much less in advance.
Again, this is all a strawman, as the OP was seeking a *pre*-arrival upgrade. The main point of my post, which you dont seem to disagree with, is that it is an unmerited assumption, as some are suggesting, to equate the difference between a "twin" room and a "king" room as a mere difference in bed type.
Last edited by Adam1222; Feb 27, 2023 at 1:18 pm