Originally Posted by
Nirvanayoung
I had the same feeling as soon as I heard it from the hotel, apparently they set the so-called strategy and tricks (different price on different bed types), what really let me down is how they use it to treat the guests, the hotel stated that they don't care whether I will escalate it to the customer service since they devoted time to review the T&Cs, what an attitude.
so you booked the twin to save a few bucks and now you're mad that the hotel delivered what you booked and agreed to?
you play the game, sometimes you win and sometimes you... get exactly what you asked for.