Originally Posted by
sapguy
Speaking for myself, I only need to call in about 20% of the time, and the other 80% of the time, I interact with my concierge over email, and that includes setting up a date and time when she will call me so that we can have an actual conversation. FWIW, my concierge generally replies to me within 24 hours or at worst 48 hours, unless it's her days off on Friday and Saturday, so I avoid emailing her on those days.
MHC is also responsive, so long as I'm emailing during her working hours M-Th. Much of my travel planning is done outside those hours, so I generally find myself calling to apply TSU.