Originally Posted by
Aussienarelle
I am wondering if the inconsistencies on the PDB is because the FAs are not paid until the door is closed so PDB service is before the FAs are getting paid and as far as I am aware none of us tip the FAs. Perhaps their union should be negotiating that FAs be paid when the GA scans the first boarding pass. Serve the PDBs or do not serve them - but be consistent, and yes I know it is a stated benefit of domestic first but I am not sure I would want to work and not be paid, unless I am volunteering my time for a charitable cause.
That’s partly it - Polaris staffing has remained cut back to the Pandemic levels, and hasn’t been / won’t be fully restored. Permanently cutting the second galley position on all wide bodies except the 773 and having FA’s work the galley and work the aisle creates a rocky service flow, lots of hanging around waiting for the customer, limited refills … and most often no PDB, which is the first thing to go when FAs are busy checking the galley and getting people settled.
My last five segments in Polaris have had no PDB. It’s actually very poor - I wouldn’t mind if they were offering a broad selection of beverages, but the fact it’s only sparkling wine / water now and even that can’t be accomplished is a problem. Every other airline manages this internationally. When you add it to the truly awful food offerings, the entire soft product needs a rethink - as well as the staffing and service flow.