Originally Posted by
futuramadramallama
And do you know if it's complicated to resissue a ticket or is it just a few extra clicks or keystrokes, which numerous AAgents seems to forget? Is receiving an email confirmation with the relevant segments in the new cabin indication that the ticket has been properly reissued (again, if you happen to know)?
Phone agents can't reissue tickets. The ticketing desk does that and it can take hours. It's an unbelievably lame process based - literally - on 1960s technology.
Contrast with UA, where you can do all this online, and the ticket need not be reissued. Not pitching UA, just comparing the IT and relative difficulty levels of the processes. AA's is awful.