I was asking who I claim with because I was unable to locate anywhere on the internet or FT who to claim with when more than one MTL convention airline is involved. All the blogs' hypotheticals/case studies/testimonials involved a journey on one (1) MTL convention airline. Now I know it is delivering airline to claim with regarding damage/delay/loss so thank you for that information.
Originally Posted by
SilverChris
Yes, you deal with BR because the final carrier is always on the hook for mishandling. MSC has nothing to do with this.
I'd start with the general online feedback form. Attach copies of your receipts there.
FEEDBack FORM. Brain fart on my end. Thank you.
I know to keep these claims brief and not to talk about how someone in the smoke room in TPE gave me a dirty look.
Agents at DPS were great and handled the file accordingly. The bag was delivered 24 hours later and the delivery agent called me on whatsapp. But for those 24 hours I had no t shirt, no swimsuit, no sunscreen, no sandals, no hat. Thus this claim.
This was an award ticket with fees paid for with a crappy amex platinum that does not extend insurance for non-amex-point redemptions.