FlyerTalk Forums - View Single Post - Globalist Concierge Advice
View Single Post
Old Feb 24, 2023 | 9:35 am
  #713  
LowValueCustomer
All eyes on you!
5 Years on Site
 
Join Date: Sep 2019
Location: NYC, SEA
Programs: Hyatt Glob, AA EXP, BA Silver
Posts: 1,016
Originally Posted by ElevatorEnthusiast
The issue is more for points reservations where the room type doesn't change after applying a TSU in your reservation.
Yes, although even for cash reservations where you see the room change, that's no guarantee that the property has in fact blocked the suite - as I learned the hard way last week. To their credit, Hyatt customer care did eventually work out a solution with a suite at a comparable nearby property, but only after >1hr on the phone and another hour of waiting, all after I arrived at the property at 9:30pm.

ETA: to address another point made upthread, I 100% agree that this isn't unique to Hyatt and in fact Marriott SNAs are significantly less reliable than GSUs in terms of actually getting the room blocked off, despite being confirmed closer-in when you'd think there would be more clarity about exactly who is in what room.
LowValueCustomer is offline