Originally Posted by
Modo
Resurrectiing a very old thread.
Just had a pretty disastrous journey MAN - SIN- KUL with AY
3 bags delivered 22 hours late - one totally wrecked, one damaged probably beyond repair - and one torn but probably repairable.
Expensive luggage - very good but not ultraa lux..
Researching it seems I'm likely to be offered a 10% reduction per year of age?
BUT - here is the rub
Two of these cases are 4/5 years old
Covid?
Checking the history they have made only 3 single journeys and still have the warranties and some original packaging attached. They look/looked like new before clearly being thrown froma great height!
I can just about accept the 20/30% discount on purchase price. But 50 will be unacceptable.
Hence this post - any experience post Covid 2 year+ hiatus of received settlement offers.
Montreal Convention is Montreal Convention. EC261 is EC261. I have no clue what the flu could have done to change that.
If your luggage was presented to the airline intact and it was delivered to you damaged, the airline has to fix it PERIOT If they can't fix it then they have to replace it PERIOT I assume FinnAir is EC261 eligible so use the flow chart here:
https://europa.eu/youreurope/citizen...r/index_en.htm
I have never heard anything in my life about luggage depreciation. What source(s) did you find this information from?
If you have fancy luggage then I assume you have a good credit card with good insurance so consult them first. Much easier than dealing with European corporate customer relations.
If it's not EC261 and assuming origin and destination countries ratified the Montreal Convention then Montreal Convention applies.
Being less than loyal to you the customer let alone the law or tready and saying that depreciation or the flu has caused the laws to no longer apply is a common trick. So is the "you are entitled 1000 under law but we will give you 600. do you accept?" line. And so is the "the missing wheels or ripped off handle is wear and tear" line adored by all baggage agents of EU airlines. Just be consistent and insist on what you are entitled and nothing less. And keep it simple. Considering inflation and that a replacement bag has probably
appreciated in value since 2018, I am sorta curious why you'd want cash instead of a replacement bag but that is none of my business