Originally Posted by
icehocey77
yeah that’s some good advice for sure given the seemingly lack of training that the globalist line is getting/has, the hotel has done their best to try and make it as right as they can when it doesn’t appear to be their fault. Going to reach out to my concierge to see what they can do to make things right since the error seems to be on their end
I’m globalist for the first time this year and just had my first TSU applied and the actual reservation was updated to the Suite room type. Is that not normal or are y’all just talking about when your TSU cannot be confirmed at time of booking?