Originally Posted by eshroom

To be fair to TA's they aren't all rubbish. I use trip.com as I get a corporate discount, on top of what is already often the cheapest rate available, so it really makes sense for me to use them. But they have never charged fees for involuntary schedule change, their chat is a bit slow but actually gets things done without needing to spend ages on the phone, and when I've had to cancel flights I've always received some degree of refund, with only two clicks (booking direct with airlines, I don't even take the time to try and get any taxes back as the process is so convoluted).

(The bokoing class thing is a nice bonus and not something I'd really expect from any airline. My wife is rebooked into Y fare both ways it seems. While I have been rebooked into B and U so f knows how the decide on the new booking class.)