FlyerTalk Forums - View Single Post - Hands down worst customer service that exists
Old Feb 23, 2023 | 7:23 am
  #24  
nacho
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Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,744
Originally Posted by Danny Martello
And no BS selling snacks and drinks on bord. I am talking so called full service airlines...
Absolutely!

Originally Posted by Stil
Thatīs the spirit. As a grumpy middle aged man I constantly have to remind myself that the glass is half full

...And thanks for the heads up! The first thing I did when reading this thread was taking a screen shot of my status.
Exactly, why complain when you are getting more than you are supposed to? I haven't done that for a while now, I think they have fixed it.

Originally Posted by Stil
Have you ever seen a check-in line for a TATL flight leaving for IST? That can seriously be impressive
Yes, I did add a bag on at IST for a flight to LAX, no queue. The only thing is the extra security for everyone at the gate for all flights to the US and Canada. I couldn't even bring a bottle of water on board when we were boarding to IAH in December. It's like SSSS for other airline but with TK everyone is SSSS. I accept this because I still think TK is better than other "full-service" airlines.

Originally Posted by eshroom
As there are two of us travelling on this itinerary, with two separate bookings, with an abundance of caution, I went to do the second change, for the past 24 hours the site has glitched and not allowed me to search for replacement flights, and while waiting for TA to action the new itinerary I tried again now and it was working again. So I took a screenshot, I imagine this glitch will apply also to those booking directly with Turkish.

Screenshot shows 4 steps, the last being Payment. I expected to got to the payment page and be shown 0 amount due or if the change of destination was outside the allowed distance, then a change fee. But instead, for involuntary schedule change, it simply skips this step and auto-confirms whatever you selected.



What is an unexpected bonus, my fare class has changed and I am now getting credited 100% miles for one leg of this flight where before I was getting 0. Seems like this has all worked out rather well.
Tell me which other airline gives you this? UA is keeping original booking class when there's a schedule change. It is not a glitch for people who booked directly with TK, I have been able to do this multiple times. That's why you are lucky that you can do this without having to go through your travel agent and pay them a fee to do this - the ones here in Scandinavia typically charge about GBP 50 per ticket per change as a service fee - something that TK never charges.
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