My friend's suitcase was damaged beyond repair on a LH flight. She submitted a claim and it was processed through to Dolfi. She now has an access code to pick a bag from Dolfi. However, the damaged bag in question was a specialized bag for professional sports equipment, and none of the standard bags at Dolfi will remotely fit the equipment. The bag needs to be reordered from the specialist supplier. It's not terribly expensive, so the LH legal liability under the Montréal convention will easily cover the amount. However, LH now washes its hands clean of it and Dolfi says that she can only pick from the run-of-the-mill selection in their store. Any suggestions on how to get LH to just reimburse the actual expense for the specialized replacement bag? Surely, their liability is to a cash amount and not just to "replace a bag with a bag"?