Originally Posted by
b12e
I really wonder what it is that triggers them to write these things. Is it amount of surplus XP? Amount of years platinum? Flights taken in the last 12 months? Or just completely at will of the FA?
My impression is that the probability to receive such a note is the highest when its the first leg of the crew (at least that was the last two times I found such a card on my seat). And it's completely up to the crew when and to whom they write such a note. AFAIK the policy is to not write too many cards. It shall be a surprise once in a while and not become standard.